Dear SABC Pension Fund Member Well it is again that time of year again where we ask for your opinion and advice. It has been an exciting year so far, with your input on last year’s survey ensuring that the SABC Pension Fund received a Gold Stevie Award in the International Business Awards programme in July. This is the highest honour that the IBA can bestow and we could only have achieved this with your help. We were also recognised by the Institute of Retirement Funds Africa for “making it happen” in terms of measurement and investment excellence, the only Fund to receive two awards at the IRFA Annual Conference. When we ask for your opinion we do so to understand how we are communicating with and serving you. We need your opinion on the external environment and its impact on yourself as a valued member. Our mission is to provide you with the resources to navigate a well-earned and comfortable retirement. Please take a few minutes to complete this online questionnaire. If you want to leave your name and telephone number you will be entered into a draw for a R1000 Woolworth’s voucher. The results are being analysed by our research partner who will draw the name of the winner. We will not be able to identify you by your response, we need your opinion, not your name. Thank you for your time and contribution Anthony Williams Chief Executive Officer

Section One: Demographic variables 1.1 Are you...

Male Female

1.2 Please tell us your age group

18-25 26-35 36-45 46-55 Older than this

1.3 Is your job function?

Administrative Professional Managerial Support Staff Other (Please specify)

Other (Please specify)

1.4 How long have you been a member of the SABC Pension Fund?

1-5 Years 6-10 Years 11-15 Years Longer than this

1.5 Please tell us in which geographical region you reside?

Gauteng Kwazulu/Natal Mpumalanga Eastern Cape Free State Western Cape North West Limpopo Northern Cape

Section Two: Engagement Processes 2.1. With regard to general communication with you about your retirement funding, please indicate whether each of the following communication processes are working.  Please respond to each question.

Always Sometimes Never Do you know where to go to access the information you need? Do you know where to go for assistance on specific queries? Do we provide sufficient feedback/ two-way communication mechanisms so you can communicate with us? Is the general information we provide on Retirement Benefit processes and procedures relevant to your needs? Do we communicate in a language that is easy to understand? Do we avoid jargon and difficult technical terms in our communication with you? Are you aware that the SABC Pension Fund has won 27 local and 19 International awards over the past 12 years for best practices in various categories

2.2 How would you rate our communication with members of the Pension Fund? Please respond to each item.

Excellent Good Average Poor Timeous/on time Relevant to stakeholder needs Understandable Accessible Regular

2.3 You receive information on your Pension Fund in many ways. How important are the following information channels to you for the purposes of communicating news and information? Please respond to each item.

Very valuable Valuable Unaware of this Somewhat valuable Not valuable Member Induction Personal e-mails The Fund newsletter The Fund website By SMS The Pension Fund annual calendar Member road shows Benefit statements Pension Fund Call centre/client liaison process Your line supervisor Your HR representative Organised labour/your Union representative Pre-retirement counselling sessions External media and channels

Other (Please specify)

2.4 Preferred communication channels Please rate the importance of the following electronic channels in sourcing information about retirement in the future

Very valuable Valuable Unaware of this Somewhat valuable Not valuable SMS Facebook The SABC Pension Fund website Twitter Linked In Zoom webinars Other (please specify)

Other (Please specify)

2.5 How do you rate your knowledge and understanding with regard to the following in terms of your retirement funding? Please respond to each item.

Excellent Good Average Poor Very poor The rules of your Pension Fund How your Pension Fund works Retirement benefits Disability benefits Pensionable salary Pension fund credit Termination of service (resignation, retirement or death)

2.6 How important is the following information to you? Please respond to each item.

Very Important Important Average Importance Not Important Of no use Retirement planning International and Local Awards won by the Fund for its best practices How to invest at retirement Accumulating sufficient funds for retirement Specific investment products (e.g. unit trusts, annuities) Financial indicators/market conditions Your personal asset balance in the Fund Information about the investment performance of the SABC Pension Fund Tax advice Information on pending legislation with regard to the retirement sector Information on personal financial management Retirement sector news Information on SABC Pension Fund management Pending legislation in the retirement sector

2.7 What other information do you wish us to communicate with you?

Section 3: Member service 3.1 Have you ever made contact with the SABC Pension Fund?

In the past 6 months In the past year In the past 2 years Longer that 2 years ago Never

3.2 If you have had a need to contact the SABC Pension Fund how would you rate their service? Please respond to each item.

Excellent Good Average Poor Fund personnel are accessible when you have a query Fund personnel are responsive to your requests for information and service The staff and management of the Pension Fund are knowledgeable and competent As a result of contact with the Pension Fund you have confidence in Fund staff It is easy to find the right person to help you Queries are dealt with quickly and accurately

3.3 To the best of your knowledge please rate the performance of the SABC Pension Fund on the following reputational variables: Please respond to each item.

Excellent Good Average Poor The expertise of Fund management and staff Financial performance Governance structures Management of the Fund and its assets Member and pensioner benefits Compliance and ethics Credibility within the industry Contribution to society

Section 4: Factors of influence on the retirement landscape 4.1 Which of the following factors are of concern to you?

Yes Maybe No Not sure The socio-economic landscape In terms of the general economy The socio-economic landscape In terms of crime patterns Tthe socio-economic landscape In terms of the healthcare system The socio-economic landscape In terms of unemployment The socio-economic landscape In terms of Fund performance Any possible future legislation with regard to retirement funding The possibility of retirement funds investing in State Owned Enterprises

4.2 Which other factors with regard to your future retirement are of concern to you?

5.0 Is there anything you would like to add that would help us improve our engagement with and service to you?

6.0 While the survey is anonymous, if you would like to be entered into the draw for a R1000 Woolworth’s voucher as a thank you for completing the survey, please leave us your name and telephone number. The draw will be undertaken by our external research partners to ensure confidentiality.